Contact Us


1 South Family Drive,

Albany, NY 12205


P (518) 456-2686

TF (800) 593-5920

F (518) 452-9065


Lost or Stolen Debit Cards

If your card is lost or stolen, please contact DCCU during regular office hours, Monday-Friday: 9:00 am – 2:30 pm, at 800-593-5920.

If you notice your card is lost or stolen outside of regular business hours, you can call 800-543-5073 to speak to a representative of our debit card service company.

After Hours Debit Card Assistance

If you have questions or problems with a debit card transaction, you can call DCCU, Monday-Friday: 9:00 am – 2:30 pm, at 800-593-5920.

If you are experiencing problems with using your debit card during the evening or weekend, you can call 866-446-0771.

Please be aware that weekend transactions are considered purchases that occur from Friday 2:00 p.m. through Monday 9:00 a.m. This means that any purchases or holds (such as those that occur at gas stations, where they can place a hold of up to $75 dollars for 5 days) in this timeframe will count towards your daily ATM withdrawal limit of $810.


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